Attention Visitors !!!

Welcome to the manual

Part 1 contains some key concepts which you might want to absorb to develop an entrepreneurial mindset

Part 2 takes you to 11 routes which you can choose to take depending on your initial resources

Part 3 contains specific details about various steps you might want to take during the process of starting your business, but please pick your route in Part 2, as each route will take you to some pages in Part 3 in a specific sequence, please follow the sequence of your specific route.

Chapter 6: The Alternative Paradigm

For quite a while we have been exploring, and experimenting with an alternative methodology for a start-up for those who don't have many resources, and experiences to initiate with. Though the method can be used by anyone. The conventional method taught in MBA programs where involving a venture capitalist is necessary also has a spectacular failure rate of more than 75%[1], and according to some more than 90%[2] in their first 5 years of inception.

This desperately demands an alternative method as well for the newcomers who also can't afford to lose much. Besides the amazing failure rate of the conventional methodology itself is a good reason to find an alternative methodology. The following are some differentiating features for this alternative approach. Some of the organic approaches have already explained above, however here it is contrasted with the conventional method to see how different it is. 

1. Idea centric vs. Resource centric

The conventional method requires the idea to be the next big thing! The revolutionary idea which would sweep the market, even if it is 10% of the next big thing, it is presented as if it is. Every business plan competition is there to reinforce this very concept, where the biggest, most innovative idea is getting the top prize. This prerequisite demands the concerned to make lots of assumptions about the possible demand of the proposed proposition based on market conditions, and competitor information, etc., and then allocate costly strategies to capture that demand. Here comes the role of a venture capitalist or a banker who would finance the business. Even if you are successful in getting the millions necessary for the start-up, do you have enough experience to handle the entire thing? If you have then go-ahead, but if you are a beginner then obviously there is a problem! It’s like diving in a deep-sea without learning how to swim! You would face lots of surprises, and challenges big enough to knock you down!

On the contrary, the alternative approach demands one to focus on say how much money one has at the beginning in his pocket, what skills one has, what resources are available in one’s network which would be required at any stage of the supply chain (suppliers, buyers, vendors, etc.), are there any angel investors in the network, etc. Once all the resources are chalked down then one can work-out with all these known variables that what kind of a business is possible now! The most important resource is your network (family, relatives, friends, professional contacts, etc.) who can share their experience and resources with you. This is a bottom-up approach in contrast with the top-down conventional approach.

2. Lots of capital vs. Lots of contacts

It’s a common misconception that lots of capital (millions if not billions) is needed to start a business, and if not available then eventually investment from a venture capitalist or borrowing from a bank is required. The idea is to invest millions to make millions in a niche market segment. The idea sometimes is to capture market share which is occupied by other direct or indirect competitors, in the context of 'Social Darwinism' (Herbert Spencer's, not Darwin's idea), where the fittest survives. To build muscles quickly you need steroids or lots of fast money to penetrate the market, but that has its side effects.

The experience suggests otherwise. Most medium-sized or small entrepreneurs say that you can start a business without capital, but you cannot start without having enough contacts. Pakistani society is peculiar in this context. The communities in Pakistan with stronger family bonds are more entrepreneurial than those which are not. Like Memon, Dehli Wala, Pathan, Dawoodi Bohra, Gujrati, Ismaili, or Chinioti communities (etc.) have a business-oriented culture, and the newcomers have all the support from within the respective communities in which they belong to. If you don't belong to such a community then still you need to expand your circle of friends and get well connected with your relatives, and neighbors as well. Darwin would agree that organisms (businesses, in the context above) with stronger communal ties have a better chance of survival and those which are most adaptable to change[3].

3. Advertising Expense vs. Word of Mouth

When the goal is to make hundreds of millions by investing millions in a product proposition which is new to the customers then it is little surprise that lots of money need to be spent on marketing of the product. The advertising expense is also built into the product cost hence raising its price. The method operates like a vicious circle while consuming lots of financial resources with little guarantee of success. Despite all the expenses on advertising, customer loyalty is more dependent on the product quality, and post-purchase facilitation rather than the glamour in the ads.

On the contrary, the above is unthinkable for a start-up with little budget. Some basic communication with potential buyers is necessary; however, it is important that in the beginning the focus should be on the product quality, and ensuring customer loyalty so that the satisfied customers generate word of mouth for you. If your product is generating word of mouth, and every happy customer is sending more customers than your product penetration will grow exponentially in a short time. Your product should become viral to be successful, period. If you start with only one customer and assume he or she brings in two more, and each of these two brings two more, then the rest is simple math. This is, of course, hypothetical, however in reality the curve would grow much faster perhaps, and within a few months, you may become unstoppable, only if your product or service satisfies the customer needs[4].

4. Fixed assets vs. working capital

The conventional approach insists on having a brand image to impress which would be built through a very nicely decorated office, and lots of employees, etc. Also when it talks about generating lots of sales volumes then a warehouse and a manufacturing setup (if it is required) becomes mandatory.

The alternative approach doesn't require any of this to start. You can start from right where you are standing or sitting right now. Since you are working within the people you know like your friends, relatives, etc. therefore you don't need to spend much to impress them. Furthermore, you are also not required to invest in heavy machinery unless it is extremely necessary, it is better to outsource any manufacturing process to any of your friends or family members (remember the bottom-up approach mentioned earlier). Much of your investment would go into working capital which would be recycled as soon as you sell off your inventory. This way, much of the risk can be avoided, and you can better focus on learning about the challenges in your replenishment cycle. Once you are through the learning phase and have built a network of buyers, now you can move toward acquiring fixed assets as per your business needs.

5. Foresightedness vs. Agility

According to Ricardo Semler (in one of his talks at MIT titled 'Leading by Omission') the conventional business plan method is the legacy of the military-industrial complex which dominated the industry during the world wars, where planning was based on intelligence reports. The trend has continued to date, and the MBA’s way of starting a business requires the concerned to gather market data to identify profitable gaps, gather competitor information, and then accordingly design the product, and its pricing promotional, and placement strategy. This requires massive data-gathering exercises, and which can often cost hundreds of thousands of rupees. The philosophical justification of such a method comes from the objective of making tons of money in the shortest possible time, and that isn't possible unless a market segment with low competition and high demand is identified. But the problem is market intelligence reports are seldom accurate about market behavior or customer acceptance, also that the conditions in the market changes often rapidly, making the predictions or forecasting irrelevant.

The alternative method emphasizes more on response readiness! If marketing conditions change then one should be able to adapt and change according to the changing trends of the market. This isn't easy particularly when some venture capitalist has invested large sums in your business. The pressure of commitments with the VC would force concerns to remain inflexible hence often leading to failures.

6. Financial Dependence vs. Financial Independence

The large sums of money which are required to set up your business the MBA's way aren't often available with you. This means you have to meet some venture capitalists in most cases who would invest. This is rather like being an unpaid employee of the venture capitalist or bank till the time breakeven isn't achieved, and till the time the business isn't transformed into a cash cow. This doesn't happen in 75% of the cases as mentioned above, which means the fear of failure traumatizes the entire process of business development and rather becomes a crippling force that itself contributes to the failure of business start-up.

The Organic Alternative requires that you start with your pocket money or angel investment, and roll the sum of your investment many times over in a month to get you returns. This means you would start from a trade based model. In a service-oriented business, the only cost incurred is of advertising, and if you have a large network available then this is also negligible. You grow slowly by reinvesting your sums. This seems like a very slow process but it has a potential of exponential growth if you have been able to prepare the foundations well. There are many successful examples in Pakistan of this alternative approach.

7. Linear growth vs. Organic growth

When there are large investments involved, and the breakeven point is a few years down the line then the conventional method requires sustained growth for 5 - 10 years in the direction outlined by the business plan. What if there are new opportunities that emerge down the line? What if the preconceived ones begin to diminish on the way? What if market trends shift in some other direction? All of this makes the conventional method quite inflexible.

The organic model goes with the flow, as the opportunity arrives, you try to capitalize on it! But of course, you need to be financially independent to do so. You need to follow the path of least resistance. With a smaller team, and business size, you can do this, and that's exactly what you have in the beginning.

8. Risk-Taking vs. Risk Aversion

There is a common misconception that great entrepreneurs are risk-takers; there is a difference between risk-taking and gambling, and also there is a threshold of the risk which one can afford.

We need to calculate how much loss we can afford, a digestible amount would allow us to sleep at night in case we lose it. Also operating within your network of friends, and family allows you to start with people you already know therefore the fundamental most significant risk is reduced if not eliminated, that is, of dealing with new people, and trusting with them with payments, and supplies. Nature has a design for our growth; our experience grows incrementally over time as we take small steps forward. Giant leaps often lead to big falls leading to financial, and psychological loss big enough to leave a devastating blow which might cripple you for the rest of your life. One step at a time, one step at a time, one step at a time, moving forward in baby steps is the way to go. But no excuse for laziness, and lethargy...

9. Arrogance vs. Humility

Business schools pump arrogance in their MBAs. This might be necessary within a premise of cut-throat competition, where humility is rather seen as a weakness. Furthermore, the ideology within which this is justified idealizes individuals who are at the top of the hierarchy, are wealthy and independent in all aspects of their lives. Being arrogant over one's successes is therefore understandable (not justifiable). Those who aren't yet on the top would rather act like one just to impress others. As Henry Mintzberg said, “Confidence minus competence equals arrogance”.

This mind-set is a killer for the entrepreneurial spirit which rather requires one to remain humble, as in the beginning, one has to do all things himself, learn from mistakes and accept failures while maintaining a good relationship with all partners, and stakeholders. Starting up a business is not about getting ahead as an individual, but collaborating with lots of people for everyone's benefit. Humility doesn't mean that one begins to compromise on his goals to make others happy... Jim Collins suggests (see his book Good to Great) that top corporate leaders also possess humility coupled with a super strong will to eventually get results. When successful they give credit to everyone around, and upon failures, they prefer to look in the mirror.

10. Financial Management vs. Relationship Management

MBAs are trained to look at their employees as mere numbers on a balance sheet. During normal circumstances, their attitude toward others might be normal, but when pressure mounts on the head then the true face becomes visible to others. For typical MBAs, the bottom line is the only important aspect of the business, and everything else is a means toward that end. Once anything becomes a barrier it needs to be removed ASAPAGE With such a mind-set the relationship with the team members is only artificial and cosmetic.

On the other hand, the team is an entrepreneur’s greatest asset. The relationship building, and sustaining mindset has to prevail as it would even extend to the customers, and all stakeholders. The financials are important however one can financially survive only when he or she can establish an enduring relationship with all his stakeholders, and clients. To build trust, and repute with others, the significance of honoring commitments, and giving respect to all deserves no mention. Humility is the most important asset in this context, while an arrogant attitude is a big liability.

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Endnotes: 

[1] See Steve Blank’s HBR article ‘Why The Lean Startup Changes Everything’
[2] See Michael Gerber's book 'E-Myth Revisited'
[3] Jim Collins in his book ‘Built to Last’ (see where the author explains myth no. 8) has suggested that theories of Darwin has more relevance in explaining organizational behavior in the market as compare to typical management theories
[4] See HBR article ‘The One Number You Need to Grow’, URL: https://hbr.org/2003/12/the-one-number-you-need-to-grow

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